1. Data Controller
LOIMEX, S.A. (hereinafter “LOIMEX”, “we” or “us”) is the data controller responsible for the personal data collected through this website (www.loimex.com).
Registered address: Manuel Ventura Campeny, 2 — 08339 Vilassar de Dalt, Barcelona, Spain
Contact: loimex@loimex.com
2. Data We Collect
We may collect the following categories of personal data:
- Contact data: name, company name, country, phone number and email address, provided voluntarily through our contact or service request forms.
- Technical data: IP address, browser type, pages visited and time spent on the site, collected automatically via cookies and web server logs.
- Commercial data: machine type and serial number submitted in technical support requests.
We do not collect sensitive personal data (health, racial origin, religious beliefs, etc.).
3. Purpose & Legal Basis
| Purpose | Legal basis |
|---|---|
| Respond to contact or technical support enquiries | Legitimate interest / performance of a contract (Art. 6(1)(b)(f) GDPR) |
| Send commercial communications about products and services | Consent (Art. 6(1)(a) GDPR) |
| Improve website functionality and analyse traffic | Legitimate interest (Art. 6(1)(f) GDPR) |
| Comply with legal obligations | Legal obligation (Art. 6(1)(c) GDPR) |
4. Data Retention
We retain personal data only for as long as necessary for the stated purposes:
- Contact and support requests: up to 3 years from last contact.
- Commercial communications: until you withdraw consent.
- Technical/analytical data: up to 12 months.
After these periods, data is deleted or anonymised.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) you have the following rights:
- Access: obtain a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure (“right to be forgotten”): request deletion of your data when no longer needed.
- Restriction: limit the processing of your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at loimex@loimex.com. You also have the right to lodge a complaint with the Spanish Data Protection Authority (www.aepd.es).
6. Cookies
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your browsing experience.
Cookies we use
- Strictly necessary: essential for the site to function (session, language preference). No consent required.
- Performance / analytics: anonymised data on pages visited and how users navigate the site, used solely to improve performance.
- Third-party: Google reCAPTCHA (spam protection on forms). Subject to Google’s Privacy Policy.
You can control and/or delete cookies via your browser settings at any time. Disabling strictly necessary cookies may impair certain site features.
More information: www.allaboutcookies.org
7. Third Parties
We do not sell or share personal data with third parties for marketing purposes. We may share data with:
- IT and hosting service providers, subject to data processing agreements.
- Authorised distributors, solely when a support or sales enquiry concerns their territory.
- Competent authorities, when required by applicable law.
Any international transfer of data outside the EEA is carried out with appropriate safeguards (e.g. Standard Contractual Clauses).
8. Contact
For any data protection enquiry or to exercise your rights, please contact:
LOIMEX S.A.
Manuel Ventura Campeny, 2 — 08339 Vilassar de Dalt, Barcelona, Spain
Email: loimex@loimex.com
Last updated: March 2026 — LOIMEX © 2026